Online Services Guide


Want to book your appointment or request a prescription from your computer or phone? Fill in the online services registration form and read the points below before bringing it to reception. You will then be given a username and password which you can use to login to SystmOnline.

Access to the online system is treated as carefully as access to your medical records, so please note the following points:

1. Bring the registration form to reception in person with photo ID AND proof of address. TWO forms of ID are essential. Please do this any time after 11am to avoid the morning rush.

2. If you care for a family member and they would like to give you access to their record then that family member must attend with ID and an online services proxy registration form will need to be completed. In cases where this is not physically possible, written and verbal consent will be needed, and you will still need your own ID as above. 

3. Parents can register for children, but will need ID as above which confirms they are the birth mother or father of the child e.g. birth certificate. An online services proxy registration form will need to be completed. Online access will automatically be disabled at the age of 12. This is because legally at that age the child may have the right to choose who can access their medical record. We do not offer online access for children between the ages of 12 and 16. After the age of 16, the young adult can request online access for themselves in the normal manner.

In conclusion

If you are applying for access to your own record, complete the online services registration form

If you are applying for access on behalf of someone else (e.g. child under 12 or relative) then complete the online services proxy registration form 

Why are we not allowing online services for children between 12-16?

The reasoning behind this decision is that children over the age of 12 are generally considered to have the capacity to give or withhold consent as to who can see their medical information.

However all children are different and whilst some after the age of 12 would be competent to make this decision, others may not be.
Due to the sensitive nature of information that can be accessed via SystmOnline, it is felt that by allowing access to SystmOnline to those with parental responsibility for children aged between 12 and 16, it could mean the disclosure of information without the express consent of the patient.

This is a difficult scenario for the GP’s. On one hand, we want to give patients the freedom to access their own information, but we also have a very serious responsibility to patients to safeguard that data against unintended disclosure.

In practice, before deciding whether to grant access, each child would need to have their competency assessed by a GP. In reality, this would just not be possible and so we have taken the decision to not allow online access for children between the age of 12-16.

After the age of 16, children are assumed to be competent and they can therefore request access in the normal manner.

The practice acknowledges that there will be occasional cases were online access for 12-16 year olds is overwhelmingly in the child’s best interests and these will be discussed on a case by case basis.


Download the SystmOnline app on your android device or iPhone today

Through SystmOnline you can:

Book, view or amend appointments

Request medication

Complete questionnaires (e.g. for travel vaccinations)

Send a secure message to the practice for a quick query or question

Access your summary care medical record 

Walkthrough video guide to online services

With all the new changes to the website and online services recently, its easy to get confused, especially if computers aren't your thing. Not to worry! Watch the video below to see how easy it all is.

If you don't fancy watching the whole video, you can skip to the relevant part:

  • Registering for on line access (forward to 3:36)
  • Logging onto the on line system (forward to 5:12)
  • Receiving text message reminders and confirmations(forward to 17:45)
  • Making/amending appointments (forward to 8:57)
  • Requesting medication (forward to 11:10)
  • Completing questionnaires (forward to 13:50)
  • Sending messages to us (forward to 16:45)



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